- Home
- FAQ
FAQ
1. What is Square Traveller?
Square Traveller is a travel company dedicated to providing unique and immersive travel experiences for adventure seekers. We focus on responsible tourism and aim to create meaningful connections between travelers and the destinations they explore.
2. Where is Square Traveller based?
Square Traveller is based in Malaysia, with tours departing from various locations, including Kuala Lumpur, Johor Bahru, and Singapore.
3. Do I need to pay a deposit?
Yes, a non-refundable deposit is required to secure your booking. The balance is typically due 14 days before the trip departure date.
4. Can I cancel my booking?
Yes, a non-refundable deposit is required to secure your booking. The balance is typically due 14 days before the trip departure date.
5. Will I need travel insurance?
Yes, travel insurance is highly recommended for all trips. It provides coverage for unexpected events such as trip cancellations, medical emergencies, and lost baggage.
6. Do I need a visa for my trip?
Visa requirements depend on your nationality and the destination you are traveling to. We can provide guidance, but it is your responsibility to ensure you have the necessary travel documents.
7. What is the typical group size for tours?
Group sizes vary by trip but are usually kept small (maximum 14 participants) to ensure a personalized experience.
8. What happens if I face issues during the trip?
Our tour leaders and support team are available 24/7 to assist you.
9. Can I customize a trip?
Yes, we offer customizable itineraries for private groups and individuals. Contact us to discuss your preferences.
10. Do you offer tours for corporate or large group events?
Absolutely! We can arrange tailored tours for corporate retreats, team-building events, and special group occasions.